FAQ

Question 1

WHAT MONTHS ARE YOU OPEN?

Answer

We operate our BBQ Boats from April until the end of September.

Question 2

CAN WE DRIVE THE BOAT OURSELVES?

Answer

*Yes you drive the boat yourself. The driver must be at least 21 years of age and have a valid drivers license. A licensed captain is also available for a $75 fee. *In the case that it is too windy we may need to send one of our certified captains out on the boat to captain the boat for the duration of your rental period for the safety of you and your guests. Thank you for your understanding.

Question 3

HOW LONG IS A BBQ BOAT RENTAL?

Answer

The rental period is 2 hours. A Lake Tour is 45 minutes.

Question 4

DO YOU PROVIDE FOOD OR DO WE BRING IT?

You have the option to bring your own food along to cook on the BBQ or arrange for catering through our selected caterer 24 hours in advance to your rental period. (Contact us to ask about our catering).

Answer

No refunds for cancellations if it is within 7 days until the rental date 80% refunded for cancellations prior to the 7 days until the rental date No refunds or cancellations on holidays. If storm, heavy rains or winds occur and we decide we must postpone due to safety , your booking you will be granted a rain check or you may have the option of getting 45% of your booking returned. No 100% refunds will be granted.

Answer

BBQ use is not permitted during the tour.

Answer

No. Smoking is prohibited on the boats.

Answer

We have enhanced cleaning and disinfecting practices for high-contact areas at the kiosk and on the boats. We will be disinfecting all lifejackets in between guest use. We will be throughly cleaning and disinfecting boat surfaces, tables and bbqs between each tour and/or rental. With exceptions of families living in one household, we will be limiting our capacity to 6 people per boat to allow for each group booked to maintain sufficient physical distancing.

Question 5

DO WE NEED TO PAY A DEPOSIT TO BOOK A BOAT?

You will need to pay the full amount of rental cost to reserve your booking.

Question 6

WHAT IS YOUR CANCELLATION POLICY?

Question 7

HOW OLD DO YOU HAVE TO BE TO GO ON THE BOAT?

You must be at least 21 years old or must have a parent or guardian present.

Question 8

DOES OUR DRIVER NEED A BOATING LICENSE?

No boating license is required.

Question 9

DO YOU ALLOW ALCOHOL ON THE BOATS?

No. Alcohol is prohibited – the same rules apply as when you are driving a car.

Question 10

WHAT IF IT RAINS ON THE DAY OF MY BOOKING?

We operate RAIN OR SHINE! Should you decide that you don’t want to go in the rain we can issue a rain cheque for another date. NO refunds will be given for rain. Thunder and lightening rentals will be cancelled and rescheduled.

Question 11

CAN YOU BBQ ON THE 45 MINUTE LAKE TOUR?

Question 12

DO YOU ALLOW SMOKING ON THE BOATS?

Question 13

FAQ

FREQUENTLY ASKED QUESTIONS

FAQ FROM OUR RENTERS

WHAT ARE YOUR COVID-19 SAFETY PRECAUTIONS?

COMMON QUESTIONS