FAQ

FREQUENTLY ASKED QUESTIONS

FAQ FROM OUR RENTERS

If you don’t see an answer to a question that you have below – get in touch with us and we will be happy to answer all of your questions.

WHAT ARE YOUR COVID-19 SAFETY PRECAUTIONS?

  • We have enhanced cleaning and disinfecting practices for customer-contact areas at the kiosk and on the boats.

  • We disinfect all lifejackets in between guest use.

  • We thoroughly clean and disinfect boat surfaces, tables and bbqs between each tour and/or rental.

  • With the exception of family groups living in one household, we limit our boat tours capacity to maintain an empty seat space between passengers who are not in the same group to maintain sufficient physical distancing.
     

COMMON QUESTIONS

WHAT MONTHS ARE YOU OPEN?


We operate our BBQ Boats from April until the end of September.




CAN WE DRIVE THE BOAT OURSELVES?


*Yes you drive the boat yourself. The driver must be at least 21 years of age and have a valid drivers license. A licensed captain is also available for a $75 fee. *In the case that it is too windy we may need to send one of our certified captains out on the boat to captain the boat for the duration of your rental period for the safety of you and your guests. Thank you for your understanding.




HOW LONG IS A BBQ BOAT RENTAL?


The rental period is 2 hours. A Lake Tour is 45 minutes.




DO YOU PROVIDE FOOD OR DO WE BRING IT?


You have the option to bring your own food along to cook on the BBQ or arrange for catering through our selected caterer 24 hours in advance to your rental period. (Contact us to ask about our catering).




DO WE NEED TO PAY A DEPOSIT TO BOOK A BOAT?


You will need to pay the full amount of rental cost to reserve your booking.




WHAT IS YOUR CANCELLATION POLICY?


No refunds for cancellations if it is within 7 days until the rental date 80% refunded for cancellations prior to the 7 days until the rental date No refunds or cancellations on holidays. If storm, heavy rains or winds occur and we decide we must postpone due to safety , your booking you will be granted a rain check or you may have the option of getting 45% of your booking returned. No 100% refunds will be granted.




HOW OLD DO YOU HAVE TO BE TO GO ON THE BOAT?


You must be at least 21 years old or must have a parent or guardian present. ​​




DOES OUR DRIVER NEED A BOATING LICENSE?


No boating license is required.




DO YOU ALLOW ALCOHOL ON THE BOATS?


No. Alcohol is prohibited – the same rules apply as when you are driving a car.




WHAT IF IT RAINS ON THE DAY OF MY BOOKING?


We operate RAIN OR SHINE! Should you decide that you don’t want to go in the rain we can issue a rain cheque for another date. NO refunds will be given for rain. Thunder and lightening rentals will be cancelled and rescheduled.




CAN YOU BBQ ON THE 45 MINUTE LAKE TOUR?


BBQ use is not permitted during the tour.




DO YOU ALLOW SMOKING ON THE BOATS?


No. Smoking is prohibited on the boats.




WHAT ARE YOUR COVID-19 SAFETY PRECAUTIONS?


We have enhanced cleaning and disinfecting practices for high-contact areas at the kiosk and on the boats. We will be disinfecting all lifejackets in between guest use. We will be throughly cleaning and disinfecting boat surfaces, tables and bbqs between each tour and/or rental. With exceptions of families living in one household, we will be limiting our capacity to 6 people per boat to allow for each group booked to maintain sufficient physical distancing.





BOOK YOUR BBQ BOAT OR LAKE TOUR ONLINE!

PART OF THE FAMILY

As a family owned and operated business, here at Maeg's BBQ Boats we want you to feel welcome and will treat you like family throughout your time with us.

Our eco-friendly boats require no boating license. Be your own captain!

BOATING SEASON

We operate from April-September on Okanagan Lake in Kelowna B.C. Our eco-friendly boats require no boating license. Be your own captain!

Monday - Sunday 9:00am - dusk

Public Holidays 9:00am - dusk

CONTACT US

Click here to book now

or call 778-821-BOAT (2628)

to book a BBQ boat rental!
 

Visit us at 230 Queensway Ave. Kelowna, BC V1Y1H2

© 2020 MAEG'S BBQ BOATS